1. For Download products (Digital products)
Shipping cost is free.
We provide digital products. We provide products by download methods.
You will be received product after payment through download link.
All catalogs and manuals are printable PDF file without any protection (basically with bookmarks for your convenience).
Some manuals from order are uploaded after payment (PDF or ZIP file). The link(s) will be send to you and you can download these files.
Please keep in mind that even if your file is ready, it takes some time to download it and send you a link. Also consider the time difference. In short, be a little patient.
Sometimes (very rear) the site is out of order short time. Of cause in this case you cannot download the files. We solve the problem within 0,5-4 hours. Nobody complains of this reason for many years.
Sometimes the customer writes “When I try to download file I see “You have exceeded the maximum number of downloads for this product.”. The reason is – You have already click download file(s) from server 3 times (including unsuccessful download).
This happens when you interrupt the download (need to leave urgent, etc.) or you tried to download a very big file on your mobile phone etc.
Don’t worry. Write a letter. We’ll reset and send link.
See sample letter from customer: “Hi , I just went to download the service bulletins link and it says exceeded the maximum number of downloads for this product. I stupidly didn’t download them with the other two a few weeks back, is there any chance you could activate the link again for me. The engine manuals have been a great reference by the way, thanks!”
Our reply is “YES”.
Incorrect or Damaged Items
Please contact us and give us more information. We will answer as soon as possible.
Please read more:
2. For Spare parts (Physical products)
Order Confirmation and Tracking:
- Once you place the order on our website and make payment for it, you would receive an order confirmation email immediately.
- Will usually ship within 3 business days of receiving cleared payment. Once shipped out, an email will be sent to you with tracking number. Please allow additional 3-7 days for delivery.
Note: If you don’t receive any emails, please contact us. Please confirm your email address left for order is right. You can also visit “My Account” to view the state of the order.
- Handing Time
Will usually ship within 3 business days of receiving cleared payment..
- Delivery Time: Expedited Shipping(FedEx/DHL/USPS/UPS):To USA 2-6 Workdays ,To other countries 3-8 Workdays.
This is normal condition , but sometimes int’l delivery is highly depended on the courier company and local customs/duties.
- Shipping address
Please make sure to provide us with correct, precise , and detailed shipping Address.
Please leave us your correct phone number, that the carrier can contact you smoothly for delivery.
Freight (Shipping Charges)
The freight is calculated by weight and country. Different products and address will of different freight.
Import duties, tax and charges are not included in the price listed or freight. These charges are buyer’s responsibility.
Track your order
You will receive an email with your carrier and tracking number. With this tracking number you can track the progress for your purchase. You can track your shipments by clicking on these links below:
- DHL :www.dhl.com/en.html
- Fedex: www.fedex.com
- UPS: www.ups.com
Enjoy your shopping with us