Have not received my order

Understanding Manual Processing Times: When the Download Link is Pending

First of all, we want you to ensure that you checked your email and found out the manual process status (available or still processing). If your email says that your download link is available, please download it now! But if you don't find the download link in the email, you can find it in "My Orders" under "My Account" from Repairsadvisor.com.

But if you don't find any download link from both addresses, we would like to inform that your download link is being processed.

We know how frustrating it can be to wait for something you’ve purchased, especially when you’re eager to solve a pressing issue. At Repairs Advisor, we’re deeply committed to providing you with the highest-quality repair manuals, even if it means taking a little extra time to ensure everything is perfect. Let us explain why this wait is sometimes necessary and how it’s ultimately in your best interest.

Why Processing Takes Time

When your download link isn’t available immediately, it’s not because we’ve forgotten about you. In fact, it’s quite the opposite. We’re working hard behind the scenes to deliver a manual that’s ready to meet your needs. Here’s what’s happening:

• File Format Conversion: Many of our manuals come in software formats that can be tricky to use. To make things simpler and more accessible, we convert them into high-quality PDF files. This process ensures that you can view, print, and share the manual easily on any device.
• Working Hours: Our dedicated team operates between 8:00 AM and 5:30 PM HongKong Time, Monday through Saturday. If your order is placed outside these hours or on a holiday, it might take a little longer for us to process it.
• Peak Times: During weekends, public holidays, or high-demand periods, we might experience a slight delay. Please know that we’re doing everything we can to get your manual to you as quickly as possible.

What You Can Expect

We want to set clear expectations so you don’t feel left in the dark:

• Notification: As soon as your download link is ready, we’ll send you an email. Be sure to check your inbox and spam/junk folders.
• Access in Your Account: For your convenience, the link will also be available in your Repairs Advisor account.
• Timeframe: Most download links are processed within a few hours. However, if your order was placed outside of working hours or during a holiday, it may take up to 24 hours.

What to Do If the Wait Feels Too Long

We completely understand that waiting can be difficult. If you’re feeling concerned, here’s how we can help:

• Check All Folders: Make sure our email didn’t land in your spam or junk folder. Adding [email protected] to your safe sender list can help.
• Wait for 24 Hours: If it’s been less than 24 hours, your manual is likely still being processed. We truly appreciate your patience.
• Reach Out to Us: If you haven’t received your download link after 24 hours, please contact us at [email protected]. We’ll investigate and resolve the issue as quickly as possible.

Why the Wait is Worth It

We know waiting can feel frustrating, but this extra time allows us to deliver a manual that’s easy to use, accessible on all devices, and formatted for high-quality printing. We’re doing this with your convenience and satisfaction in mind.

Your trust in us means everything, and we don’t take it lightly. We’re grateful for your patience and understanding as we work to provide the best possible experience. Thank you for choosing Repairs Advisor. We’re here for you, every step of the way.